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Billing Practices
Customer service

I did a refinance with HSBC and PHH Mortgage Services in 2015. It has been a truly horrible experience.

I was lied to and deceived on many occasions. Trying to deal with anyone there is impossible. They never know they either don't answer their phone or don't know the answer or transfer you to another department.

Any way they know how they avoid taking care of the issue and their customer. Please do yourself a favor and do NOT deal with this company.

This person wrote the review because of "lied to and decevied" at PHH Mortgage. Reviewer claimed that he or she lost $4000 and wants PHH Mortgage to issue a full refund.

The most disappointing in user's experience was process or how customers are treated. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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