Aledo, Texas
Not resolved
Customer service
Interest Rate
Product or Service Quality

I called to find out information on deleting PMI from my current loan. The person who answered my phone call could not answer my questions, they claimed they have no supervisor avaiable.

They tried to pass the buck and delay by saying they would send me out a letter. I told them I do not need to wait for a letter, I need to talk to someone NOW. This is a very unprofessional group of people whom I am so sorry that I have ever gotten involved with.

Word to the wise. Do Not Get Involved With These Incompetent people, otherwise you will regret it in the long run.

Product or Service Mentioned: Phh Mortgage Loan.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Very unprofessional.

Company wrote 0 public responses to the review from Nov 25, 2014.
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