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I had automatic payments. My final payment was scheduled for November. Funds available. Nothing happened. I checked again for the Dec 1st date... regular payment date. Nothing. I call customer service, no option to get a live person. Several attempts later I hit “0”...
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Company wrote 0 private or public responses to the review from 2 days ago.
Anonymous
Tim

I hate to mention this, but that's what they all do. Even if it's only a car loan. For sure the same with ending a mortgage. Be flattered - they hate to see you go and they ju...

1.4
I didn't like
  • I pray i never have to deal with them again
#1423551
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My mortgage was transferred to PHH mortgage...there letter states nothing would change when in fact it did. I now have to pay a fee of 7.50 to make an online payment or a payment by phone. Also to call into there call center there hold time is well over and hour or...
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Company wrote 0 private or public responses to the review from Nov 28.
Anonymous
Brenda Sharp

I CANNOT BELIEVE PHH MORTGAGE CHARGES 7.50 TO MAKE AN ONLINE PAYMENT AND 17.50 TO PAY BY PHONE!!!! I AM HIGHLY TICKED OFF BECAUSE I DID NOT CHOOSE TO SWITCH TO THIS BANK!!! I ...

#1410048
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PHH Mortgage - Horrible

Horrible customer service , they hang the phone up on me.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 09.
#1397183
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They said that I was to late no matter what. I just got the property into my name and they, would prior to that not ever talk to me even though I proved that the family had turned over there rights to property to me, the will was lost but finally found They decided to...
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Company wrote 0 private or public responses to the review from Nov 05.
1.8
I didn't like
  • Asking for a manager and not getting one
#1394680
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I recently decided to start making additional payments to principal on my mortgage loan which was purchased by PHH Mortgage Services in an effort to pay my loan off early. For each of the months of June, July and August of 2018 my payment to PHH consisted of one check...
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Company wrote 0 private or public responses to the review from Oct 28.
1.0
#1390384
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Received letter of an expected escrow shortage for the next year. Paid the payment and the escrow shortage in July and paid the old, higher monthly payments to try to get ahead. BIG MISTAKE. Reached out to PHH and spoke to Representatives on 2 different occasions...
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Company wrote 0 private or public responses to the review from Oct 22.
1.0
#1386947
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PHH Mortgage - I need the number to the loss draft department.

I’ve completed the repairs to my house and need to speak to someone regarding this matter. I’ve called 5 different times and keep getting told the wrong number to that department.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jun 20.
#1284266
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PHH Mortgage - Absolute empirical residue or shear bull crap. A bad experie

Poor communications. In breach of their own policy about refunding my escrow balance within 21 days of closing and the offshore call center folk who are lazy and uncooperative.
Company wrote 0 public responses to the review from May 29.
1.0
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Diversity of Products or Services
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#1266656
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"Your connection is not private," "ERR_CERT_SYMANTEC_LEGACY," is the error message I receive when I now try to log into my mortgage account May 14, 2018. Google has been warning the PHH Mortgage company for months that their website security is not adequate. See here:...
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Company wrote 0 public responses to the review from May 14.
#1255187
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May 11, 12, 2018 tried to log in to my account. Keep getting" malicious site blocked" message. Really? Tried many of the different PHH sites to log in and got the same result. Tried logging in on my phone...same! I've been logging into the website for over a...
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Company wrote 0 public responses to the review from May 12.
Anonymous
JEFF

THIS PLACE SUCKS

Anonymous
Anonymous

same problem 8-17-18

#1254074
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