PHH Mortgage Reviews

Show reviews that mention
mortgage payment phh loan service customer service customer account payments phone
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Explore video interviews
I had damage from a storm that destroyed my roof and much of the interior I received my first check from my insurance company and phh name was on it as well so I called them and the told me to endorse it and send it to them along with $30 for overnight return of my...
View full review
View full review
2 comments
#1849340

Have you paid your insurance premiums? Did you delay escrow payments?

If the answer is no, then the insurance payment belongs only to you.

If the damage exceeds the total value of the house then the lender or lien holder has the right to get paid first. If you are delinquent in the mortgage payments then the insurance payments belong to the lender or lien holder.

View more comments
Featured
ID
#1823599 Review #1823599 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$7400
Preferred solution
Full refund
Most helpful review
May 11, 12, 2018 tried to log in to my account. Keep getting" malicious site blocked" message. Really? Tried many of the different PHH sites to log in and got the same result. Tried logging in on my phone...same! I've been logging into the website for over a...
View full review
View full review
73 comments
#1947395

I agree. This is outrageous. Horrible customer service

View more comments
ID
#1254074 Review #1254074 is a subjective opinion of poster.
Product
Phh Mortgage Website
Reason of review
Damaged or defective

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never do what asked.

We have called them every day for 2 weeks. And no one has done what has been asked. They have not withdrawal our payment for Sept, and it is an automatic withdrawal. This is the 3rd month they have done this to us. So it makes our mortgage late.

User's recommendation: Do not USE PHH for Mortgage Company.

View full review
1 comment
#2063272

Do not get refinance through PHH mortgage company. If you want to get money out from your house, they trying to take part of that too.

They will not give you what you asking for. I give them zero stars.

ID
#2855755 Review #2855755 is a subjective opinion of poster.
Location
Sylva, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need info on account

Need copy of monthly mortgage statement for August to submit on a V.A. loan for a second home.#######$$#$$$$$&;&;amp;-++()+-&%%$##@
View full review
ID
#2831964 Review #2831964 is a subjective opinion of poster.
Pros
  • So far

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need info on account

Need copy of monthly mortgage statement for August to submit on a V.A. loan for a second home.#######$$#$$$$$&&-++()+-&%%$##@

User's recommendation: Don't use phone a.I.

View full review
ID
#2831951 Review #2831951 is a subjective opinion of poster.
Pros
  • There are no
Preferred solution
Documents

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

This company is a huge SCAM

The worst company ever...This company will still your money...When you call it's nothing but a huge circus...SCAM do not use them...This company does not even deserve one star

User's recommendation: SCAM.

View full review
ID
#2809402 Review #2809402 is a subjective opinion of poster.
Pros
  • No pros - the company is an utter nightmare to deal with
Cons
  • Negligence in loan handling
Preferred solution
Hiring a Lawyer and filing a law suit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
PHH is the worst Mortgage Company we have every worked, with. They stopped doing automatic draft and then we have 1 late payment and another one that is due. They was going to use the Principle and Interest for the payment. They said, they sent it back to us several...
View full review
View full review
ID
#2809194 Review #2809194 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Will not with drawl payment from bank acct
Loss
$1000
Preferred solution
To fix our payment like you said, you would do with the Principle and interest.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Illegal Holding of LAW SUIT SETTLEMENT MONEY.

Update by user Aug 04, 2021

August 4, Roof going on tomorrow,FOLKS, CANNOT CONTACT ANYONE IN UPPER MANAGEMENT, BEEN TRYING SINCE APRIL 19TH!!CALLED THREE TIMES LAST WEEK, WILL CALL TOMORROW.OH YEA, PHH BOUGHT OUT, THE MAJOR COMPANY,CWOW REAL BAD FOR SENIOR CITIZENS.

Original review posted by user Aug 04, 2021
Home insurance company refused to cover wind damage claim placed , August, 2020. Had to sue the insurance company, finally got settlement, April, 2021. The check from, the SETTLEMENT NOT ANY SORT OF CLAIM, finally came July 7, 2021. $17,000 dollars. Roof damage only, $5850.00,, THAT'S IT! THIS REVERSE MORTGAGE COMPANY HAS BEEN ILLEGALLY TREATING THAT CHECK AS CLAIM . I PAID $9000 FOR THAT CHECK THROUGH A LAWSUIT! MY ROOF IS NOW BEING ON AUGUST 5, 2021, A YEAR LATER.DGUST 5, PAIDMONIES

User's recommendation: BEWARE, BE AFRAID TO DO BUSSINESS WITH THIS COMPANY.

View full review
ID
#2739605 Review #2739605 is a subjective opinion of poster.
Pros
  • Improper billing
Cons
  • All bad
  • Incompetency in processing payments and fixing errors
  • No customer service contact
Loss
$14
Preferred solution
Full refund
New Reviewer

Regarding July payment not received.

I mailrd my payment. It has not been processed. Please call me at 714 749**** to discuss another payment.
View full review
ID
#2678505 Review #2678505 is a subjective opinion of poster.
Location
Stanton, California
New Reviewer

Cannot get customer service help

This is the worst company. You cannot ever get anyone that speaks clear English. When you escalate the call to a supervisor they are no more help than the first person. I was on hold for over 30 minutes waiting on the department that handles special accounts and no one ever picked up so I called again. I have spent over an hour trying to reach someone unsuccessfully.

User's recommendation: Do not use this company they are the worst.

View full review
ID
#2609190 Review #2609190 is a subjective opinion of poster.
Cons
  • Cannot get help with my account
  • Line disconnects after you have been on hold
  • Impossible to communicate with
Preferred solution
Someone to call me to help me with my account.
New Reviewer

YOUR NEW WEB SITE IS PURE ***

Attempting to set up second re-fi in less than two years for auto pay and will not allow. Contact guidance was simply the web flow and just hit the same wall and first payment due 1 January. Even the pdf version of the ACH would only open on phone and not my computer tied to my printer. My first
View full review
ID
#2601570 Review #2601570 is a subjective opinion of poster.
Preferred solution
My second re-fi set up into your system.

Impossible to get to a live person. Endless phone loop. Called three different numbers. About to question UBS as to why they use PHH to service their mortgages.

Impossible to contact a live person with questions about HO insurance. Called four different "customer service" numbers and went into the same endless loop of "press 8, press 4, press 2".

User's recommendation: If at all possible, avoid this company. Complain to your mortgage holder about PHH as a servicing company. HORRIBLE - non-existent - customer service.

View full review
ID
#2593345 Review #2593345 is a subjective opinion of poster.
Location
Chicago, Illinois

Shoddy company

I am not a mortgage holder, but a neighbor of my deceased neighbor who was. I have been trying to get reimbursed for irrigation association bills, which I have covered out of my own pocket. Customer service is a joke. I have never asked for account information, just reimbursement for bills. I am getting nothing but a huge run around.

User's recommendation: Run away.

View full review
ID
#2572274 Review #2572274 is a subjective opinion of poster.
Location
Yakima, Washington

Insurance

Even though our personal home owners insurance has been provided to PHH we continue to be provided unwarranted insurance from PHH. We sent documents for Several months over and over again through email, through the PHH portal. Persons from PHH said its all completed and adjustments will be made. But, were still paying additional insurance on our monthly mortgage payment. We are unhappy with the amount of effort wed put into this situation and its continues to go unresolved. Disappointing!

User's recommendation: Immediate remedies.

View full review
ID
#2551851 Review #2551851 is a subjective opinion of poster.
Location
Daly City, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Principal ONLY payment not applied!!

My principal only payment was not applied for the second time!!. I spoke to a supervisor last month. She assured me this will not happen again, but it did!! What else do I have to do to get my principal only payment applied correctly??? My account information is incorrect!! Can someone please reach out to me!!
View full review
ID
#2477500 Review #2477500 is a subjective opinion of poster.
Location
Queens, New York
Preferred solution
Deliver product or service ordered
New Reviewer
We had OCWEN as a mortgage company and then PHH took over. Sent payments on our home of 20 years. Said they didn't received it. Quickly foreclosed and harassed us out of the house. Never MISSED or was LATE on a payment. My dad died 2 days before we were homeless....
View full review
View full review
2 comments
#1992355

Why did you not get ahold of an attorney?

View more comments
ID
#2452244 Review #2452244 is a subjective opinion of poster.
Cons
  • Being evicted
  • None contact or assistance
  • On hold way to long for manager
Loss
$150000
Preferred solution
Full refund

Trying to retrieve my $8000.00 overpayment and escrow

After filing a brief in Mt. Laurel NJ. PHH finally admitted they were not going to send out my check for 30 + working days. They next told me that PHH will send out my check with a UPS tracking number. Unfortunately the tracking number PHH provided that a package was delivered on February 15 to Miami one day before they said that on February 16 the check was drawn. The next day PHH gave me a new UPS tracking number and surely PHH would make good. However the new tracking number showed another package being delivered to Greenville, N.C. The escalating management couldnt explain. Finally when I called PHH told me they mailed the check by USPS. Before being served I received my check in the mail. My Best advice stay away from Ocwen and PHH the same company.
View full review
ID
#2436096 Review #2436096 is a subjective opinion of poster.
Location
Warrington, Pennsylvania

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article