Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
12 comments
1.0
Details
I am a recent transfer in servicer from Ocwen to PHH (clearly Ocwen is merging in to the name of PHH. I transferred in 4/19. As a follow up from some issue with my mortgage I have called PHH about 25 times, wrote 10 times, emailed about 30 times. These excessive...
View full review
Anonymous
#1711027

yep this sis just ocwen under a different name but worst then that just cant login or talk to anyone !! i was on hold 45 min then they hung up on me !

Author
Cons
  • Everything about this business
Reason of review
a one sided profit driven dishonesty
Loss
$25
Preferred solution
Let the company propose a solution
Review #1563826 is a subjective opinion of poster.
0 comments

PHH Mortgage - I want to vomit on their ceo

1.0
Details
Incredible that they are allowed to be in business. Worst customer service I ever experienced. Stay away if you can.
View full review
Author
Review #1594193 is a subjective opinion of poster.
0 comments

PHH Mortgage - 10 day payoff amount for my home

1.0
Details
After 3 month the company charged me 30 dollars an I got the quote
View full review
Author
Review #1592593 is a subjective opinion of poster.
0 comments

PHH Mortgage - 1 hour hold time Cannot reach customer service

1.6
Details
I call during my drive to work which is a 90 minute commute. I still cannot get through. My bill shows $695 inn a suspense account and my monthly about due is $0.51. They have my money to close my bill but aren't allocatimg it. I've faxed the paperwork for the last statement and am trying to follow up. How when they won't Answer the phone.
View full review
Author
Reason of review
Poor customer service
Preferred solution
Call me
Review #1589566 is a subjective opinion of poster.
0 comments

PHH Mortgage - To pay my mortgage

1.0
Details
Nothing an could not get in contact with anyone
View full review
Author
Reason of review
Problems with payment
Preferred solution
Would like to be able to speak to someone
Tags
Review #1588863 is a subjective opinion of poster.
1 comment
1.0
Details
I have tried to contact this company numerous times since I received letter on 04/12/2019 that this was new servicing company from ocwen. I was informed if I had dispute of Ocwens fraudulent charges and fees to write a statement with in 60days with supporting documents...
View full review
Anonymous
#1716949

I am right there with you. They have got to be the worst company around for customer service. Today I called and talked to 2 different people and both told me different answer...

Author
Cons
  • Mailing address is false
  • Account disappears after payment made
  • Customer care contact under account is false
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Answer your Gosh Darn phones, Except your emails, and Mail
Review #1588749 is a subjective opinion of poster.
0 comments
1.0
Details
If I could give 0 stars, I would. My mortgage was recently sold to PHH and I have to say, they are the worst. EVERY single time I try to log into their website, I get locked out and have to call a number to speak with a customer service rep, which means every time I...
View full review
Author
Reason of review
Bad quality
Preferred solution
Sell my mortgage
Review #1588699 is a subjective opinion of poster.
0 comments

PHH Mortgage - Non-existant service

1.0
Details
I have been trying for three days to make my mortgage payment. All the numbers I have either don't work or are automated and tell me my loan number is incorrect, which I have been using since 2014. The new PHH website says my login info is incorrect when I ask to change the password it says I will be sent an email to confirm which I don't get, no matter how many times requested. The phone numbers that do work say the office is closed. Online help never responds. I am totally frustrated.
View full review
Author
Reason of review
Problems with payment
Preferred solution
Help me please
Review #1587678 is a subjective opinion of poster.
0 comments

PHH Mortgage - Can't pay my payment

1.0
Details
There is no home site to pay my mortgage payment. The site has been taken down. This is a joke and as consumers we did not ask to have our mortgage sold from Ocwen. I am sure when it is time to label me as paying late, you will do so. This is ridiculous and I am going to call the Attorney General. Why am I at least now receiving a paper copy of my bill so I can mail you a darn check.
View full review
Author
Cons
  • Tried numerous numbers to get tech help no luck
  • Absolute service incompetence
  • Unable to post a payment and receive no paper copy in mail
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Review #1587628 is a subjective opinion of poster.
0 comments

PHH Mortgage - Don't know my loan account

I need the loan number to make online payments. I have my social security number
View full review
Author
Review #1587354 is a subjective opinion of poster.

Contact PHH Mortgage Customer Service

Mailing Address:
PHH Mortgage
1 Mortgage Way
Mount Laurel, New Jersey 08054
United States
Phone:
(800) 210-8849
All PHH Mortgage Contacts

PHH Mortgage Products and Services Reviews

Latest Question

PHH Mortgage Questions
0 comments

PHH Mortgage - AVOID PHH by all cost

1.0
Details
I can’t reach anyone the recording says do you to on for seen technical issues we are unable to transfer you !!! I have never heard of this and never have I called any other mortgage company to receive this message !! Ocwen transferred my loan and now it’s a nightmare with PHH I cant Log into their website either every time you try it doesn’t work you try to reset your password and they don’t send you an email it doesn’t let you reset it doesn’t let you login you can’t call because they have unforeseen technical issues this is a complete nightmare
View full review
Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1587234 is a subjective opinion of poster.