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In short this company is frustrating to work with. I have been trying to surrender property of my deceased stepmom back to PPH mortgage since March of 2015.

They have done everything to try to get me to sign mortgage modification papers in her name telling me they are the same paper work to go ahead and fill it out and just sign it which i asked would that be fraud which they told me no until I responded my attorney said it was Phh response was well if you have an attorney then I can't speak with you and hung up. PHH told me I had to paint the house inside and out clean and repair all repairs need before they would take it in deed in lieu. My step mom live in the home a bout a year. Before she passed.

I have been sent to foreclosure or the estate has been. Been put in a stay to negotiate the surrendered of the property back to PHH, yet the estate has not received any communication only my dead step mother.. Phh has been asked to address the estate,yet they refuse to do so.

Phh has repetitively called me looking for my step mother and sending letter with case mangers who never return phone calls. I have been misinformed, misdirected and they have misspoken often

Reason of review: Poor customer service.

PHH Mortgage Cons: Customer service agents, Misleading.

Location: Rock Hill, South Carolina

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