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PHH Mortgage is now Onity Mortgage

Contact PHH Mortgage Customer Service

How to Reach a Person at PHH Mortgage

Toll-Free Number:

  • 1-800-210-8849
    Experienced loan officer
Call Now

Customer Service:

  • 1-800-449-8767
    General Questions
  • 1-877-726-5793

Investors/ Franchising:

  • 1-856-917-7405
customerservice@mortgageservices.com

PHH Mortgage Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PHH Mortgage Phone Number
1 (800) 210-8849
Average Hold Time
00:03:51
Average Calls duration
4 minutes
Most Popular PHH Mortgage Email Address
customerservice@mortgageservices.com
PHH Mortgage Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
View full overview

How to Contact PHH Mortgage Customer Service?

PHH Mortgage customer service phone number is 800 449 8767. This support number works for advising clients with general questions about membership, ordering, service information and billing. The other toll-free telephone number is 877 726 5793. The hotline for investors can be reached at 856 917 7405.
To get information from the experienced specialists in loan questions, call 800 210 8849. The working schedule of the PHH Mortgage customer service is Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time. The line can be quite busy during working hours, but customers can hold off in the waiting room.

The PHH Mortgage email is customerservice@mortgageservices.com. The support managers consider the requests during the working hours on the first-come order. The average period for the answer can take up to 3-5 business days.
Customers can ask for help, describe technical issues and complaints, and request product information and other data using the email address. The alternative contact method is the PHH Mortgage live chat operated by the AI bot which makes the answers instant.

The PHH Mortgage address is 1 Mortgage Way Mount Laurel, New Jersey 08054, United States. The corporate office consists of different government departments that make leading decisions in the company, create new services and update the current. This address cannot be used to ask for advice or help from the support managers. To mail the PHH Mortgage contact specialists, use the following contact P.O. Box 5452, Mount Laurel, NJ 08054-5452. Customers have to indicate their phone and mailing address to get the answer.

PissedConsumer Club

Contact Information

Corporate Office Address:

PHH Mortgage Corporation
1 Mortgage Way
Mount Laurel, New Jersey 08054
United States

Other Info (opening hours):

PHH Mortgage Customer Service Mailing Address:
P.O. Box 5452
Mount Laurel, NJ 08054-5452

More contact details

How Customers Rate PHH Mortgage Support?

5.0 / 5
Good

Based on 1.4K calls to PHH Mortgage customer support through PissedConsumer.com and 4 survey responses.

Total Calls
1.4K
Avg Call Duration
04:33
Issues Resolved
24%

Why Customers Call PHH Mortgage?

Top Reasons of Customers Calls

  • Payments and Charges 47%
  • Customer Inquiries & Issues 21%
  • Product/ Service 10%
  • Request for Information 9%
  • Account 5%
  • Employment 4%
  • Website/ Application <1%
  • Staff <1%
  • Shipping and Delivery <1%
  • Return/ Replace <1%
  • Activation/ Cancellation <1%
  • Refund <1%
  • Claims & Legal Issues <1%
  • Cards <1%

Payments and Charges

47%
  • "Make payment"
  • "Get copy of my 2025 tax statement"
  • "Payment"

Customer Inquiries & Issues

21%
  • "Equity"
  • "Paymant"
  • "Trying to maje online pymt. Camt lig in"

Product/ Service

10%
  • "Work out payment arrangements"
  • "Don't know my loan account number"
  • "Signing off on insurance check"

Request for Information

9%
  • "Inquiry removal"
  • "Mortgage statements request"
  • "About my monthly payment"

Account

5%
  • "Can't make an account or log in"
  • "Account information YOB. 1.16.1"946"
  • "Balance"

Employment

4%
  • "Payoff amount"
  • "Need payoff. House sold. Closes on 22nd."
  • "Payoff"

Website/ Application

<1%
  • "Can't access website to pay bill"
  • "Website won't let ne make a payment"
  • "Website down"

Staff

<1%
  • "New Servicer"
  • "manager"
  • "Talk to relationship manager"

Shipping and Delivery

<1%
  • "Did not receive 1098"
  • "Did not receive the $250 check because of escrow over"
  • "Have not received my monthly bill"

Return/ Replace

<1%
  • "Changed account"
  • "Name change"
  • "Change of mailing address"

Activation/ Cancellation

<1%
  • "Cancel a loan payment due to refinance"
  • "Cancelation of home insurance"
  • "Canceling my direct debit mortgage withdrawal from my account for November"

Refund

<1%
  • "Refund on my escrow"
  • "Tax Refund check"

Claims & Legal Issues

<1%
  • "Claims"

Cards

<1%
  • "Pay my mortgage with my credit card"
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