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My mortgage was transferred to PHH mortgage...there letter states nothing would change when in fact it did. I now have to pay a fee of 7.50 to make an online payment or a payment by phone.

Also to call into there call center there hold time is well over and hour or two. I got a call back within two hours and 15 minutes.

There customer service reps read from a script and have no idea how to compisate or deesculate a situation. Horrible and if i had a choice i would pull my mortgage and pay directly to Plaza home where i never had any issues.

Reason of review: Poor customer service.

Location: Troy, New York

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Guest

I CANNOT BELIEVE PHH MORTGAGE CHARGES 7.50 TO MAKE AN ONLINE PAYMENT AND 17.50 TO PAY BY PHONE!!!! I AM HIGHLY TICKED OFF BECAUSE I DID NOT CHOOSE TO SWITCH TO THIS BANK!!!

I WILL BE LOOKING TO REFINANCE WITH SOMEONE ELSE!!!! PLEASE DO YOUR RESEARCH BEFORE APPLYING FOR A LOAN WITH THEM!!!

Guest
reply icon Replying to comment of Guest-1605024

Just found out my loan is being transferred to them. I've been paying online thru my bank, where there is zero additional charge, as opposed to the online website.

Many sites are doing this now, charging addl fees. I refuse to pay them.

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