Anonymous
map-marker Simla, Colorado

They're my new mortgage company

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Their phone reps are all from foreign 3rd world countries and don't speak English well enough for senior citizens to understand them. I'm not a bigot but when I say I'm hard of hearing and don't understand what they are saying, I expect to get a more competent person on the phone that I can understand. If they can't do that, then they need to have a TTY number for us old folks to call!
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Cons:
  • Phone representatives are impossible to understand
  • Absolute service incompetence
  • Rude and impossible to communicate with

User's recommendation: Sell your house; rent your next one

Anonymous

Website Log In AGAIN!!!

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When PHH bought my mortgage from a truly GREAT company (USAA) it took 3 phone calls over 5 days with each taking 45 minutes to 2 hours to actually set up my online user account. Then they inexplicably lost that information a few months later and I had to call tech support again (trying to get through the Indian call center to someone who actually understood and could fix a website problem was most frustrating) to change my log in and set everything up again. NOW 2 years later website tells me there is no account associated with my username or email. If the website was down a courtesy email would be appreciated, that is what real companies do. So I will wait until Monday and call again and hold, and explain that I need website assistance.
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Cons:
  • Poor log in stability

Preferred solution: FIX the damn login

User's recommendation: Don't choose PHH!

Tom S Tbj

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Verified Reviewer

Complaint

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I am trying to close on my house but cant because an old PHH loan from 1993-**** still shows open even though I paid it off in 2001. No one in customer service has been able to help resolve the issue. It seems very straight forward. Just send me a letter stating my loan is closed. I have already spent 4 hours on the phone talking to different reps with no satisfaction. Tom Stall Tstall@***.com
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Loss:
$200
Pros:
  • No pros - the company is an utter nightmare to deal with
Cons:
  • Slow and non committal

Preferred solution: Need a letter stating my loan is paid in full or closed.

Anonymous
map-marker Deltona, Florida

Block my account

I paid my mortgage in advance by phone when i call again to check all the payments was applied the answer machine told me i ow may when i paid until june when i finally talk with customer service they said they applied to the principal when i never authorized this after i resolve this the next time i call again they block account said that i cant make payments on this account if i want to pay in advance my house they cant take my rights away if i have to call the court i to explain that phh mortgage stop me to make payments i will is my rights to paid all the months in advice that i want in my mortgage this is illegal so where is the last payment i make in april 21 2020 so hope they applied until june. Did u know the situation we are now covid-19 is my responsibility to do my payments and u to applied not to block my account and do not answer when i call to talk with ur customer service i am a credit coordinator and i know the rules so what about for this hart time u give me u paid the next 2 months that i tried to pay and u don't let me do it.thanks
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User's recommendation: Give a better customer service and respect the rights of ur value customers

1 comment
Guest

Considering you can't form a proper sentence, I'm guessing you didn't bother to read and understand what you were doing when you made your payment and the terms of the contract.

Annette A Frt

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Verified Reviewer

Logf in problems

I can never get logged in to this site. Try to pay mortgage payment.......Pisses me off. Shouldn't be that hard to give someone money.
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Robert Q Icp

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Verified Reviewer

Horrible Service, Deception, Harassment, Liars.

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I did a re-fi to get away from PHH and they have continued to demand money from me for taxes they claim they paid out of my old escrow (which was paid in my refi, have the docs to prove it), they told me over the phone they did not accept the payoff payment because of this. I checked with my new escrow company and found out that PHH sent the tax payment the day they got the payoff payment, and the payoff payment had actually cleared the very next day So they accepted it and cashed it, but told me over the phone that they did not. Today, I got a letter informing me that my mortgage payment is late and they are beginning collection actions against me and an adverse credit reporting for a mortgage that I don't have anymore. Their customer service lines are all in India and the reps are rude, don't know the answers to your questions and just make stuff up so you will go away, when you challenge them they get very combative and start raising their voice and yelling at you, and there is no way to get ahold of anyone in the US or dispute anything. Their emails are never answered and you cannot attach any supporting documents. The worst Mortgage Company Ever!
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Cons:
  • Everything thus far

Preferred solution: Full refund

User's recommendation: Run Away from this group of thieves.

1 comment
Guest

Time for you to get an attorney. That is the only way your going to get somewhere.

Cody H Qju

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Verified Reviewer

Interest rate

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During this Chinese Virus mess, its great to know that PHH sucks as a company still, They raised my interest rate to almost 8% stating that my "contract" from October 2005 allows for this. "Helping homeowners is what we do" is the lie from the onset. I hope this company goes broke with no bailout
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Cons:
  • Process or how customers are treated
  • Impossible to talk to an american

Preferred solution: Let the company propose a solution

Anonymous
map-marker Malden, Massachusetts

Worst Website

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First the website no longer works on IE browser for the longest time. Then they do another website update that wiped out my username/pw. Then they require your SSN# to reset your password. POS web services
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User's recommendation: You usually have no control over who sells your mortgage off, but god forbid its PHH

Anonymous
map-marker Kenner, Louisiana

Follow up from previous review

So just as covid 19 began to truly hit the us the most the 3 places that peaked and stayed the highest affected areas were NYC, JERSEY, NOLA. Guess what parish we're in? Jefferson our neighbor is Orleans's. So Louisiana especially our area has been on lockdown stay at home quarantine since right after Mardi Graa. I believe within the first week of March if not the second. Real quick the property is rental and has had no tenants since January 19, 2018. Rental assistance has been finished like 1 yr 10 months ago. So all this time we've made mortgage payments out of our bill money for our kids n business account. All the while struggling paying all mortgages on business late. Even missed a payment here and there. On April 1, 2020 anatomy printed and mailed a notice informing us of foreclose. We are unable to evict for non payment where there are people yet the new improved not ocwen but phh is foreclosing and still has our claim money doing god knows what for God knows who. I would not be surprised if washington was getting a kick back . The White House on one occasion forgave their judgement or theft or wrongdoing and low and behold they got sued again and are still doing the very same things to honest hard working people. My husband is a veteran worked his entire life and all hes done that I see 10 or more years now is pay fee after fee after charges including insurance on accounts we have our own insurance on. They make it so hard your options are pay pay pay until hopefully one day u are settle up. But guess what the next fight is getting tour proper paperwork filed to get your free and clear title. With ocwen excuse me PHH you better get a hard copy. At this point it sucks and is creating tension in my home. I bet the PHH/Ocwen quarantine is an ongoing PARTY thanks to us unsuspecting honest Americans. The ought to be on American Greed
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User's recommendation: Run

1 comment
Guest

You cannot fight these people on your own without an attorney. They will take you any way they can.

They lie, don't send out monthly statements, or papers for interest when claiming for taxes.

You cannot blame the government staff that is now running it. It was the old administration that helped them both Ocwen & PHH are worthless and crooked.

Douglas M Jjx

Unable to make principal only payments on new website.

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Ocwen was servicing my home loan for years only to be taken over by PHH. Their new website does not allow principal only payments like the Ocwen website did. Also not only do they force a regular payment but limit the payment to 25k!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Portland, Oregon

Mortgage questions

I never had a complaint. I contacted them to get some i formation and the girl help me with what I needed. She was very friendly and helpful.
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Ronald S Pec

Can't login again!

Can't make payment online... AGAIN. Tried repeatedly. Can't talk to customer service...tried calling. I put in all the correct info and it won't let me in. Acts like it never heard of me. Ronald Simpkins, -8122, 807 Seymour Ave, Jackson, MI, VERY Frustrated... Every time!
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Cons:
  • Everything thus far

Preferred solution: Let me login

Mary C Oqd

Incompetent mortgage company

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PHH Mortgage and Ocwen are absolutely horrible. They have made mistakes on payments made, calculating escrow balance and cant seem to provide any customer service. A payment made by check was processed by PHH by ACH debit for the incorrect amount in October 2019. The issue has not been resolved as of the end of April 3020 despite multiple calls to customer service and filing complaint with consumer protection services. Payments made are not reflected on account balance. Website is very limited.
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Loss:
$200
Cons:
  • Incompetency in applying payments in correct amount
  • Incompetency in processing payments and fixing errors

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this mortgage company!

Jennifer W Pnw

Not providing help for those affected by Coronavirus

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This company has strict and unreasonable policies for offering customers help that have been affected by the Coronavirus. I am reporting this because they do not deserve any federal help, they get enough but ripping the eyeballs of customers out, making them choose between food and housing. Someone please audit this company.do not trust
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Pros:
  • There are no
  • No pros
Cons:
  • Process or how customers are treated

Preferred solution: Let the company propose a solution

Anonymous
map-marker Detroit, Michigan

Payment Arrangements

I sent a march payment with doxo gave my transaction number to phh said they would look into it nothing done i need you to investigate credit me im really angry said you rcvd march 6 still showing you did not get it
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