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1.3 Based on 19 reviews
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    • Being lied to 4
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The company it's self my be good and haven't had issues with my payments (never once maid a late payment) etc... I will tell you their customer service is horrible, they do not instill confidence in you at all. I called they said they have no record of my mortgage in their system. I call back and they say they have my mortgage but I have never had an account with them, I have emails from them about my online account. I ask for my loan number... Read more

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PHH Mortgage lied to my husband and I about our loan paperwork encouraging us to sign incorrect documents and they would make the corrections. Now they want us to pay processing fees after we were not told that the correct agreement would raise the rate we would receive. They are horrible to deal with and will not call you back.

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THIS IS THE WORST COMPANY I HAVE DEALT WITH THEY ACT LIKE THEY WANT TO HELP YOU WHEN YOU ARE GOING TO HARDSHIP THEY DRAG IT FOR 3 MONTHS. TO THEN SEND YOU A DECISION THAT IT HAS BEEN DENIED THE ONLY THING I GOT APPROVED FOR WAS FOR A SHORT SALE. BUSINESSES LIKE THIS ONE SHOULDN'T BE IN BUSINESS. A BUNCH OF CROOKS BUT WHAT GOES AROUND COMES AROUND, DEFINATELY LOOKING FOR ANOTHER MORTGAGE COMPANY. PHH YOU ARE THE WORST I HAVE DEALT WITH INCLUDING... Read more

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This is by far the worst mortgage company I have ever been involved with. They bought my loan, without sending me any documentation and then had the nerve to call me at my office. When I asked them what my new account number was with them so I could immediately make a payment they told me they couldn't give it to me over the telephone. Then to add insult to injury, they charge me almost $8 every month to make my payment online. Customer... Read more

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In short this company is frustrating to work with. I have been trying to surrender property of my deceased stepmom back to PPH mortgage since March of 2015. They have done everything to try to get me to sign mortgage modification papers in her name telling me they are the same paper work to go ahead and fill it out and just sign it which i asked would that be fraud which they told me no until I responded my attorney said it was Phh response was... Read more

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They are horrible. My loan has been in underwriting for 6 weeks with no end in sight. They just keep asking for the same documents over and over and over again. Do not use them

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I had my mortgage with phh mortgage service center and they constantly would keep telling me there was not enough money in my escrow account and kept raising my mortgage payment. I would pay the extra money for the escrow and they would put it towards the principal and not the taxes and tell me they needed more money or my payment would go up. I also filled out the paperwork for the harp program and i ended having to file bankruptcy and it was... Read more

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Avoid at all costs if you can, they will lie to you from the moment they answer the phone then transfer you from area to area until you give up, they cannot or will not answer your questions.

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They are horrible!!! Been through 10 Case Managers in last year and been approved for 4 Trail Loan Modifications each time I send payment as agreed it is returned and they tell me to start over. They told me and Real Estate Agent I could sell house and we had 2 contracts that were cancelled because PHH did not put back in my name at Probate Office. The Recission Documents were executed on my end in April, the closing was July 15th and all I got... Read more

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This company is so slow. It has taken over six months so far and we still haven't closed. Keep asking for the same documents over and over, obviously losing them. I've been told one more week for several months. The buyer was approved 10 days ago. Still no closing date. This is unimaginably poor customer service. Shockingly bad. Stay away from this company. They are so big, they could care less about the individual client. Read more

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