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    • Being lied to 4
    • That company such not be in business 3
    • That they want me to pay for their mistake 3

I did a refinance with HSBC and PHH Mortgage Services in 2015. It has been a truly horrible experience. I was lied to and deceived on many occasions. Trying to deal with anyone there is impossible. They never know they either don't answer their phone or don't know the answer or transfer you to another department. Any way they know how they avoid taking care of the issue and their customer. Please... Read more

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We began a loan modification nine years ago due to the major illness and care needed for an elderly parent with Alzheimer's. Worst experience of our lives. PHH told us to miss 2 to 3 payments in order to qualify for the modification. That turned out to be a lie and then they tried to foreclose three times all with NO notification to us. Spent thousands on attorney's fees, medical bills etc. The... Read more

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I sold a house months ago and my very small remaining mortgage held by PHH was paid off. However, they are so poorly managed that their computers have not caught up with the sale. They continue to bill me for late payments and are threatening to foreclose on a house that someone else lives in! I really believe that this company is run by small children. When I called they told me that they would... Read more

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This is my advice to anyone having a mortgage with PHH, get out now, refinance with a local company, credit union, bank, etc. PHH will scam, cheat and steal your money and home. They produce fraudulent documents, lie, and send you through foreclosure and eviction faster than you know....it happened to us. If this is happening to you now, call the FBI, the state AG's office, keep all records,... Read more

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I had a similar problem back in December of 2015. I received the pink slip stating I was late for payments in December. I called PHH and asked how is a possible you clear December payment earlier in the month. And operated told me that back in October 2015, they applied the mortgage payment to the principal. And November's check covered October's payment December's check covered November's... Read more

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As others have mentioned, we too had a payment end up in a "suspense payment".. I am 61 years young and my husband is 72. Neither one of us have ever heard of such a thing. As it turns out, someone at PHH applied the payment we made in November to our Dec.1 payment (correctly) but then applied our next payment to the Dec.1 payment again! (made Dec.20 for our Jan.1 payment). So their records show... Read more

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My November 27, 2015 payment sent to PHH (PO Box 7151 Pasadena CA) was never cashed, resulting in me making an e-payment to avoid late charges. I have no idea what happened to my payment, but I need to keep funds in my checking account in case it is cashed in the future. My December 2015 payment took 12 days to clear with my bank. My initial correspondence with PHH left more questions than... Read more

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I send in my regular payment via my billpay through my bank. I also sent in a principal only payment. They said that they receieved my principal only payment prior to my regular payment & thus took my payment from that money & when my payment came (the same day) they applied it to January! I hit the roof! I said NO! I have filed a complaint with CFPSB and hope this will get fixed. ... Read more

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A payment we made a few months ago still showing up as in "the suspense account". Payments made last month was applied immediately. The numbers just don't seem to add up right. Very hard to contact anyone at PPH to talk to. Even though we have a low rate of 5.5% the principal does not go down as we would expect it to. We have since stopped paying and we have offered them the house with deed... Read more

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PHH mortgage is the worst mortgage company. If you can, try to refinance with another company. It will save you alot of frustration. They do not keep good records of payments and will put a partial payment into a suspense account without even informing you. The customer service is the worst. I believe the call center is based in another country. I'm going to try to refinance my loan ASAP. ... Read more

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