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1.3 Based on 16 reviews
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    • Being lied to 4
    • That company such not be in business 3
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They are horrible!!! Been through 10 Case Managers in last year and been approved for 4 Trail Loan Modifications each time I send payment as agreed it is returned and they tell me to start over. They told me and Real Estate Agent I could sell house and we had 2 contracts that were cancelled because PHH did not put back in my name at Probate Office. The Recission Documents were executed on my end in April, the closing was July 15th and all I got... Read more

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This company is so slow. It has taken over six months so far and we still haven't closed. Keep asking for the same documents over and over, obviously losing them. I've been told one more week for several months. The buyer was approved 10 days ago. Still no closing date. This is unimaginably poor customer service. Shockingly bad. Stay away from this company. They are so big, they could care less about the individual client. Read more

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I.need to take cash out my home they have my papper work wrong and got me showing lates and i am on and i am on the program going to get me a lawyer

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They made a lot of mistakes on my loan and wont me.to fix the problem

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I may have a class action attorney, please email me at kmengvall@comcast.net. Please include a brief description of what PHH has done to you, missing payments, fees, foreclosure, evictions. We fought PHH for eight years, attorneys, the AG's offices in NJ and MI, we had proof of payment and PHH created fraudulent documents, anything you may have to prove fraud, missing payments, fees. PHH has blocked my phone number, does that tell you... Read more

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Horrible service I even went to my loan officers boss and he was no help!!! I need someone above both of them to finish my loan now. I will never recommend this company and if someone does have them I will tell them to switch immediately!!!! Read more

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Horrible company! Liars! Should not be in business.

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Got my statement today & they completely messed up the payment & charged me a Drive By Inspection Fee. When I questioned the Customer Service Agent she said that they do it because of the market! I said "I am NOT paying for someone to DRIVE BY my home without my knowledge"! How the heck do we have to pay for this? Another load of *** from PHH. They mishandled my payment and now my statement says I am one month behind! These people are... Read more

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PHH Mortgage is handling our HSBC loan - all the paperwork says HSBC but it's PHH's number on the HSBC letterhead. They have an auto-dialler that rings 10-12 times a day; half the time there is no one there when I pick up. It's endlessly infuriating to try to get an answer about anything. They say they'll fix an error but then don't. I'll hang up from talking with an agent and then get a call from other one minutes later, to hound me for a... Read more

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If there was a way to give negative stars, believe me I would (and I don't review companies on a regular basis) Our mortgage was recently purchased by PHH Mortgage. Our normal payment is about $1,700 per month. We set up direct deposit last month giving PHH permission to take out that amount each month for our mortgage payment. This morning they withdrew $3,796.61 without our permission. We spoke to their "customer service" and they couldn't... Read more

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